Reviews
starstar_borderstar_borderstar_borderstar_border
(1.00
of 5)
reviewed on
October 14, 2021
Reviewed by:
Mina F B.
for
Melanie Blake
Completed transaction on
October 13, 2021
in
Durham,
NC
Melanie is a very nice girl but she seems very inexperienced. This was my 2nd time refinancing with ICG and it was so much more complicated and stressful this time around. At the end of the day, a lady named Dorianne along with Melanie’s manager, were able to help me close.
star_borderstar_borderstar_borderstar_borderstar_border
(0.00
of 5)
reviewed on
August 18, 2021
Reviewed by:
Jennifer G.
for
Melanie Blake
Completed transaction on
August 18, 2021
in
Fort Walton Beach,
FL
Communication. You increased our out of pocket closing costs without explanation After sending the wrong closing documents for our first closing.I’m still waiting for a callback from somebody to explain why!!!!
starstarstarstarstar_border
(4.00
of 5)
reviewed on
July 20, 2021
Reviewed by:
Natali Hinojosa W.
for
Melanie Blake
Completed transaction on
July 19, 2021
in
Corpus Christi,
TX
Process took 6 months with 3 different people trying to finalize paperwork and starting all over everytime a new person touched the loan
starstarstarstarstar
(5.00
of 5)
reviewed on
May 2, 2021
Reviewed by:
Yvonne B.
for
Melanie Blake
Completed transaction on
April 29, 2021
in
Atlanta,
GA
Melanie was always very patient and understanding. She always completed her task in a timely manner. Her customer service was one of the best I have come in contact with her. She is an asset to your company.
starstarstarstarstar
(5.00
of 5)
reviewed on
April 9, 2021
Reviewed by:
Gerald L.
for
Melanie Blake
Completed transaction on
April 8, 2021
in
Cedaredge,
CO
Melanie was outstanding in every respect. She was clear/concise, extremely knowledgeable and helpful. Melanie knew the answer to all our questions, was extremely helpful in completing documents online - especially critical to us with limited computer/internet skills. She is a perfect example of one who I would choose to represent my company. Her infectious pleasant personality and demeanor easily wins customer confidence and trust.
Thank you so much for employing a true professional.
starstarstarstarstar
(5.00
of 5)
reviewed on
April 5, 2021
Reviewed by:
Ukoh I.
for
Melanie Blake
Completed transaction on
March 29, 2021
in
Pearland,
TX
Melanie is a fantastic loan officer to work with. She knows her job well, knows how to assure her clients of any concerns and keeps the communication line open. When I was concerned about the status of my loan application and processes, Melanie was always giving me weekly/bi-weekly updates and following up with answers to any questions or concerns I had. I would recommend her anytime. My loan went through quickly and closed earlier than initially planned. Thank you Melanie.
Uko
starstarstarstarstar
(5.00
of 5)
reviewed on
March 8, 2021
Reviewed by:
Nathan B.
for
Melanie Blake
Completed transaction on
March 8, 2021
in
Henderson,
NV
The communication. Melanie kept me up to date with what was going on and answered any questions I had.
starstarstarstarstar_border
(4.00
of 5)
reviewed on
March 5, 2021
Reviewed by:
Mark A.
for
Melanie Blake
Completed transaction on
March 2, 2021
in
Milton,
FL
There was a lack of communication. Too much time went by between phone calls and most phone calls were initiated by us. We were told not to make Jan and Feb payments, with out notifying us of status of loan and there was no contact to tell us the status of loan. Had we not made these two months of payments it would have affected our credit. When we did receive phone calls, was very pleasant but just too much time in between phone calls.
starstarstarstarstar
(5.00
of 5)
reviewed on
February 27, 2021
Reviewed by:
Desley E.
for
Melanie Blake
Completed transaction on
February 24, 2021
in
EL PASO,
TX
Every question was answered in a timely manner.
starstarstarstarstar
(5.00
of 5)
reviewed on
February 22, 2021
Reviewed by:
Joel H.
for
Melanie Blake
Completed transaction on
February 22, 2021
in
Boynton Beach,
FL
Melanie made it simple and seamless. No complaints at all. Would recommend Melanie and ICG in a heartbeat.
