Christopher Tellis

The process took 3 months but they kept me informed.

Need for better communication. Our original LO was let go and we were not notified. Chris never introduced himself or followed up after our initial contact on the phone. He did not respond to phone calls or emails after that. Alex Miller II in the Scottsdale office should have received our account. He answered all my questions and got someone to contact me when no one was responding. I have filed complaint with customer service but have not heard anything from them at this time either.

A bit more organization. Better communication.

Communication and service was excellent throughout the transaction. Loan documents were perfect and loan team was wonderful to work with throughout the refi process. Thank you!!!

Immediate responses to all my questions, patient, very helpful

NEVER spoke with Chris. I did speak with Erik Sihilling. When initially discussing the loan, was told I would miss two payments, when I signed with the notary, I observed there would only be one month missed. When I emailed Erik about it, his choice was to ignore it. Had to fill out the same paperwork multiple times. No internal communication with the company apparently. NO confidence that customer service is a priority with this company. Instead of feeling good about refinancing, I feel stuck.

Chris. I don't think Iever even talked to you . However, I spent 25 years in the mtg. Industry and rule #1 is make is simple.. i give up 1/8 to the rate for simplicity. I train hundreds of sales professionals and that is exactly what I tell them your company kept it simple saved me money in the process I will recommend you..btw if you know any high CLTV HELOCS out there sing out.i may be interested Thank you Raymond Dinnen

The team at ITC was great to work with. They came thru with the terms we were looking for that other banks claimed could not be done. Communication during the whole process was excellent. Completely satisfied with all aspects of working with the entire team.

Good communication with this group

Aaron an Evan were amazing! Their professionalism and constant communication were incredibly valuable to me. I truly felt like their team cared about my refinancing and they were doing everything within their ability to ensure that the loan process went smoothly for me. I checked out 5 different firms before I decided on yours. Your firm came highly recommended from my daughter who also utilized your services for a mortgage. I will continue to recommend your firm to all family and friends!