Communication and service was excellent throughout the transaction. Loan documents were perfect and loan team was wonderful to work with throughout the refi process. Thank you!!!
Thomas
Immediate responses to all my questions, patient, very helpful
Ryan
Reviews
starstarstarstarstar_half
(4.80 of 5)
reviewed on March 16, 2021
Reviewed by:
James J Kennedy
for
Christopher Tellis
Completed transaction in March 16, 2021 in MONMOUTH JUNCTION, NJ
The process took 3 months but they kept me informed.
starstar_borderstar_borderstar_borderstar_border
(1.00 of 5)
reviewed on March 10, 2021
Reviewed by:
Jay Eugene Gal
for
Christopher Tellis
Completed transaction in March 10, 2021 in Murrieta, CA
Need for better communication. Our original LO was let go and we were not notified. Chris never introduced himself or followed up after our initial contact on the phone. He did not respond to phone calls or emails after that. Alex Miller II in the Scottsdale office should have received our account. He answered all my questions and got someone to contact me when no one was responding. I have filed complaint with customer service but have not heard anything from them at this time either.
starstarstarstar_halfstar_border
(3.20 of 5)
reviewed on March 2, 2021
Reviewed by:
Ruben Ramirez
for
Christopher Tellis
Completed transaction in February 25, 2021 in Montebello, CA
A bit more organization. Better communication.
starstarstarstarstar
(5.00 of 5)
reviewed on December 18, 2020
Reviewed by:
Thomas J Witting
for
Christopher Tellis
Completed transaction in December 18, 2020 in Santa Ana, CA
Communication and service was excellent throughout the transaction. Loan documents were perfect and loan team was wonderful to work with throughout the refi process. Thank you!!!
starstarstarstarstar
(5.00 of 5)
reviewed on November 17, 2020
Reviewed by:
Ryan W Witting
for
Christopher Tellis
Completed transaction in November 13, 2020 in Corona, CA
Immediate responses to all my questions, patient, very helpful
starstar_borderstar_borderstar_borderstar_border
(1.00 of 5)
reviewed on November 1, 2020
Reviewed by:
Andrew A Scott
for
Christopher Tellis
Completed transaction in October 30, 2020 in Las Vegas, NV
NEVER spoke with Chris. I did speak with Erik Sihilling. When initially discussing the loan, was told I would miss two payments, when I signed with the notary, I observed there would only be one month missed. When I emailed Erik about it, his choice was to ignore it. Had to fill out the same paperwork multiple times. No internal communication with the company apparently. NO confidence that customer service is a priority with this company. Instead of feeling good about refinancing, I feel stuck.
starstarstarstar_halfstar_border
(3.80 of 5)
reviewed on August 13, 2020
Reviewed by:
Raymond Dinnen
for
Christopher Tellis
Completed transaction in August 13, 2020 in CHANDLER, AZ
Chris. I don't think Iever even talked to you . However, I spent 25 years in the mtg. Industry and rule #1 is make is simple.. i give up 1/8 to the rate for simplicity.
I train hundreds of sales professionals and that is exactly what I tell them your company kept it simple saved me money in the process
I will recommend you..btw if you know any high CLTV HELOCS out there sing out.i may be interested
Thank you
Raymond Dinnen
starstarstarstarstar
(5.00 of 5)
reviewed on August 13, 2020
Reviewed by:
Scott D Patchkowski
for
Christopher Tellis
Completed transaction in August 12, 2020 in Doylestown, PA
The team at ITC was great to work with. They came thru with the terms we were looking for that other banks claimed could not be done. Communication during the whole process was excellent. Completely satisfied with all aspects of working with the entire team.
starstarstarstarstar_half
(4.90 of 5)
reviewed on August 11, 2020
Reviewed by:
Kenneth G Medina
for
Christopher Tellis
Completed transaction in August 5, 2020 in San Jose, CA
Good communication with this group
starstarstarstarstar
(5.00 of 5)
reviewed on August 10, 2020
Reviewed by:
Sandra L Martin
for
Christopher Tellis
Completed transaction in August 10, 2020 in Lansdale, PA
Aaron an Evan were amazing! Their professionalism and constant communication were incredibly valuable to me. I truly felt like their team cared about my refinancing and they were doing everything within their ability to ensure that the loan process went smoothly for me. I checked out 5 different firms before I decided on yours. Your firm came highly recommended from my daughter who also utilized your services for a mortgage. I will continue to recommend your firm to all family and friends!
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